We provide a 100% product satisfaction guarantee. Simply said, if you are dissatisfied with any of our products, just contact us by phone or email, and we will make things right with you.
We also accept returns for product faults within 30 days for a full refund of the item/s’ purchase price.
We ship by Australia Post, thus we cannot promise a certain delivery time.
However, the normal delivery period for expedited orders is 1-2 business days, while standard orders typically take 2-5 business days.
You may return any package within 30 days for any reason and receive a full refund of the product’s cost.
Furthermore, we will reimburse the return shipping expenses if the return is due to an error on our part, such as you getting damaged products or the wrong item (a very unusual occurrence!). This policy is not applicable to declined deliveries. If you refuse delivery of the product, we will issue a full refund of the purchase price
after the product is returned to us, as evidenced by the tracking number supplied.
Smokcigs accept only Bank Transfer
Simply follow the steps when checking out; it couldn’t be easier.
Because tobacco is considered a high-risk transaction, we can only process your credit card payments manually, as EFTPOS providers will no longer permit Tobacco and Cigarettes websites to have a payment gateway to handle payments directly through the website.
Any issues or questions please do not hesitate to make contact with us on WhatsApp.
